Returns Policy

Returns and Exchanges

Thank you for shopping with PowerTrim™. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy. Please review the following guidelines:

  1. Eligibility:

    • Returns are accepted within 30 days from the date of purchase.
    • The item must be in its original condition, unworn, and with all tags attached.
    • Any item that is damaged or altered may not be eligible for a return.

  2. Return Process:

    • To initiate a return, please contact our customer service team at returns@shoppowertrim.com
    • Provide your order details and reason for the return.
    • Once your return is approved, you will receive further instructions on how to proceed.

  3. Return Shipping:

    • The customer is responsible for the cost of return shipping, unless the item received was defective or incorrect.
    • We recommend using a trackable shipping method to ensure the safe delivery of your return.

  4. Refund:

    • Upon receiving and inspecting the returned item, we will initiate the refund process.
    • Refunds will be processed as a store credit. Please note that all sales are final. You will receive an email with your store credit. If purchased as a gift, store credit will be issued to purcasher's email, unless an email is provided for gift recipient. If you have questions please reach out to customer support at returns@shoppowertrim.com. 
    • Shipping fees are non-refundable.

Exchange Policy

  1. Eligibility:

    • We currently do not offer direct exchanges. Please note that all sales are final.
    • If you wish to exchange an item, please follow our returns process (as outlined in our returns policy) and place a new order for the desired item.

  2. Returning Incorrect or Defective Items:

    • In case you received an incorrect or defective item, please contact our customer service team immediately. 
    • We will guide you through the return process and cover any return shipping fees associated with the issue.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. We are here to help!

 

Note: This returns and exchange policy are subject to change without prior notice. Please refer to our website for the most up-to-date information.